Return, Exchange & Refund Policy

Due to the nature of our products, including perfumes, fragrances, body sprays, and other personal-use products, we do not accept returns once the product packaging has been opened, unsealed, sprayed, tested, or used in any way.

Returns

Returns are only accepted if the product is:

• Completely unopened and unused.

• In its original sealed packaging.

• In the same condition in which it was received.

• Accompanied by the receipt or proof of purchase.

A return request must be submitted within 30 days of receiving your order.

To request a return, please contact us at:

adamperfumes.socialmedia@gmail.com

Please do not send any products back before receiving approval and return instructions from us. Products returned without prior authorization may not be accepted.

Return shipping costs may be the responsibility of the customer unless the return is due to an incorrect, damaged, or defective product supplied by Adam Perfumes.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive:

• A damaged product,

• A product with a manufacturing defect, or

• An incorrect product,

please contact us as soon as possible at adamperfumes.socialmedia@gmail.com with your order details and clear photos or videos showing the issue.

After reviewing the case, we may offer a replacement, exchange, or refund, depending on the circumstances.

Products confirmed to have a manufacturing defect may be exchanged in accordance with our assessment of the issue.

Exchanges

We accept exchanges only when the perfume or product has not been used, sprayed, tested, opened, or unsealed and remains in its original packaging and condition.

If you wish to exchange an unopened product, please contact us before returning it.

For hygiene and safety reasons, opened or used perfumes, fragrances, sprays, cosmetics, and personal-care products cannot be exchanged, except where there is a confirmed manufacturing defect.

Any price difference and applicable shipping costs related to an exchange may be charged to the customer.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened perfumes or fragrances.

• Products that have been sprayed, tested, or used.

• Products with broken or removed seals.

• Personal-care or hygiene products that have been opened.

• Customized or personalized products.

• Gift cards.

• Promotional or clearance items, unless defective.

• Products damaged after delivery due to misuse, improper storage, or handling by the customer.

European Union Customers

Where mandatory European Union consumer protection laws apply, customers may have a legal right to withdraw from an eligible online purchase within 14 days of receiving the order.

However, products that are sealed for health protection or hygiene reasons may not be eligible for withdrawal after the seal has been removed where permitted by applicable law.

Accordingly, perfumes and personal-use products must remain unopened, unused, and in their original sealed packaging to qualify for a return under this provision, except where mandatory consumer law provides otherwise.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Refunds

Once an approved return is received, we will inspect the product and notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

adamperfumes.socialmedia@gmail.com

Contact Us

For questions regarding returns, exchanges, defective products, or refunds, please contact:

Adam Perfumes
Email: adamperfumes.socialmedia@gmail.com